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DIRECTV Help Center

Users can now find information and troubleshoot problems on Directv.com's new Help Center, the customer self-care portal. The added chat feature connects a customer with an agent on both desktop and mobile for live assistance. 

 

MY ROLE

• Compiled initial research

• Participated in cross-functional brainstorming sessions

• Created mobile chat, implemented the desktop experience into mobile, and iconography

 

Mobile Chat

chat
 

Learn More Flow

learnmore
 

iconography

icons